What's new

Aug 29, 2026 IPLense Launch and Updated IP Lookup Standard

The updated standard took effect on August 29, 2026.IPLense multi-source IP lookup is now available. Quick Mode shows the unified result, while Professional Mode keeps the separate results returned by several mainstream databases. IPinfo recently changed certain GTT and NTT...

Aug 22, 2026 Los Angeles Cogent Packet Loss Investigation

We are currently investigating severe intermittent packet loss affecting some IP ranges on our Los Angeles Cogent network. Affected users may experience increased latency, unstable connections, or brief periods of connectivity loss. Our initial investigation has not identified...

Aug 18, 2026 Updated Support Hours

NovixLink's legal entity is based in Canada. Most operations and customer support are handled by our Malaysia office.Support hours are 09:00 to 18:00 Malaysia Time every day, the same time as Beijing.Our first-response commitments for tickets remain unchanged: Tickets submitted...

Aug 16, 2026 Cox Network Routing Incident Notice

We are currently investigating a network outage affecting all Cox VPS instances with IP addresses beginning with 24.120.*. Services on these addresses may currently experience loss of connectivity, packet loss, or unstable connections. The incident was initially caused by an u...