At around 9:30 AM EST on November 1, an outage occurred at the location hosting our Las Vegas servers, and LAS-COX VPS are currently unreachable. Initial findings point to a power-related issue. We have contacted the relevant provider and are working to restore service as soon as possible.
Products in other locations are running normally and are not affected. LAS-COX customers do not need to submit a separate ticket for this outage. We will post updates here as soon as we have more information.
We sincerely apologize for the inconvenience and appreciate your patience and understanding.
Update (12:00 PM EST, November 1)
As of 12:00 PM EST on November 1, we have confirmed that all LAS-COX VPS are back online. Actual recovery likely happened earlier. If your VPS is still experiencing issues, please submit a support ticket.
We cannot share a specific cause yet, but information from several other providers and our upstreams indicates that the outage was power-related. Once our upstream shares its RFO (Reason for Outage) report and we have the specific cause, we will update this announcement again right away.
Thank you for your business,
NovixLink
