NovixLink's legal entity is based in Canada. Most operations and customer support are handled by our Malaysia office.
We provide 24/7 ticket response coverage, with different response times during regular support hours and at other times. See our Contact Us page for support hours and response times.
A rotating technical team monitors the network around the clock and handles platform incidents. Website tickets may be submitted at any time.
Website tickets are NovixLink's formal support channel. For help with an account, order, billing, refund, VPS, or network service, sign in to the Client Portal and submit a ticket.
Website chat, WhatsApp, Telegram, and email remain available for general contact. Please use a website ticket for any matter that requires formal handling or continued follow-up.
