We identified an outage affecting the 38.127.* IP range of our LAX-BGP service. Our initial checks confirmed that the host itself remained operational and did not reboot. We then contacted the upstream technical team by phone, who confirmed that the issue was within Cogent's network.
All other LAX-BGP IP ranges remained operational throughout the incident. VPS data and IP addresses were unaffected.
UPDATE | September 8, 3:25 PM EDT
We observed normal connectivity returning to the 38.127.* IP range, but Cogent had not yet formally confirmed resolution, so we continued monitoring the network while awaiting upstream confirmation.
We also committed to providing compensation once the actual affected period was confirmed. Even if the final impact was less than 24 hours, compensation would be rounded up to a minimum 24-hour service extension.
UPDATE | September 10, 10:20 AM EDT | Resolved
The Cogent network issue was resolved on September 9, and services on the 38.127.* IP range have remained stable since then.
Our final resolution notice and compensation were delayed while we internally verified the affected period and customer list. That review has now been completed, and the 24-hour service extension has been fully applied to all affected customers. No support ticket is required.
We sincerely apologize for the upstream network disruption, as well as the delay in issuing this final update and compensation, and appreciate your patience and understanding.
Thank you for your business,
NovixLink
