To further increase network capacity, improve overall service stability, and prepare for upcoming product upgrades, we scheduled a Cox network cutover for September 18 at 1:00 PM PDT (4:00 PM EDT in Toronto).
A 10-minute maintenance window was reserved, with actual network downtime expected to be approximately 5 minutes and no longer than 10 minutes. Affected VPS instances could briefly lose connectivity, while IP addresses and VPS data would remain unchanged.
After the cutover, existing Cox customers will receive a free bandwidth upgrade to 200 Mbps, together with increased network capacity and improved overall service stability.
We also expect to introduce new product options and replenish Cox inventory on the same day. New products and inventory will become available once the remaining preparation work is completed.
We aimed to keep the actual impact of this maintenance as brief as possible and appreciate your understanding and cooperation.
UPDATE | September 18, 4:34 PM EDT | Maintenance Completed
The Cox network cutover has now been completed, and both servers are back online. The first server returned to service within the scheduled maintenance window. The second server encountered an additional issue while rebooting after a planned motherboard battery replacement; the issue has now been resolved and the server is operating normally.
Related VPS instances are currently being powered on automatically through our virtualization software queue. All startup tasks have been issued, and communication between the nodes and management system is normal. If your VPS has not started yet and immediate access is required, you may also click “Restart” manually from the control panel instead of waiting for the automatic startup queue.
The previously announced free 200 Mbps bandwidth upgrade for existing Cox VPS services will be applied automatically later today and is expected to complete within approximately one hour. No customer action is required.
We will not publish a separate announcement after the bandwidth upgrade is completed. Please check your account and service status directly. If you believe the upgrade is still missing tomorrow, please submit a support ticket and we will verify it for you.
This maintenance and network cutover are now complete. Thank you for your understanding and cooperation.
Thank you for your business,
NovixLink
