18th Aug 2026
Updated Support Hours
NovixLink's legal entity is based in Canada. Most operations and customer support are handled by our Malaysia office.We provide 24/7 ticket response coverage, with different response times during regular support hours and at other times. See our Contact Us page for support hours and response times.A rotating technical team monitors the network ...
16th Aug 2026
Cox Network Routing Incident Notice
We are currently investigating a network outage affecting all Cox VPS instances with IP addresses beginning with 24.120.*. Services on these addresses may currently experience loss of connectivity, packet loss, or unstable connections.
The incident was initially caused by an upstream power failure. When the outage began, service was expected to ...
15th Aug 2026
Germany Frankfurt Node Outage Notice
We identified a network outage affecting our Germany Frankfurt 189.24.99.* node. VPS instances on this range may experience connectivity issues, and we immediately contacted our upstream provider for investigation.
UPDATE | August 15, 7:00 PM EDT
The 189.24.99.* node temporarily returned online. The host itself did not reboot, indicating that ...
14th Aug 2026
Compensation and Bandwidth Upgrade Completed
All work related to the NTT and GTT legacy node migration has now been completed. All affected nodes are operating normally, and both the promised bandwidth upgrades for existing customers and compensation related to the 192.*.35.* node have been completed.
Bandwidth Upgrade for Existing Customers
Bandwidth for all existing customers has been ...
