13th Jul 2026
Refund Policy Update
We updated our refund policy on July 12, 2026. The main changes are as follows:
The general refund traffic limit has increased from 5GB to 10GB. Each customer and all related accounts are eligible for only one lifetime refund to the original payment method, as well as no more than one refund as account credit per calendar month based on Toronto ...
7th Jul 2026
Emergency Maintenance Notice
Dear Customer,
A Linux KVM/x86 virtualization-related security vulnerability, CVE-2026-53359, has recently been publicly disclosed. This vulnerability involves potential security risks at the host virtualization layer. To reduce potential impact and maintain long-term platform stability, NovixLink will perform emergency security hardening on all ...
23rd Jun 2026
Notice Regarding Google Region Issues
Notice Regarding Google Region Issues
The previous Google region recognition issue affecting Cox Dual-ISP residential IPs, NTT, and Cogent Dual-ISP residential IPs has now been mostly resolved. The issue previously caused some IPs to be recognized as being located in Mainland China, which affected services such as YouTube Premium and ...
20th Jun 2026
Ping0 and ipjiance Results
Explanation Regarding Ping0 and ipjiance Query Results
Recently, we have received feedback from some users stating that certain third-party IP checking platforms have labeled our IP addresses with conclusions such as “blacklisted,” “not recommended,” or “IDC data center IP.” After review, we found that some platforms’ displayed ...
