NovixLink Terms of Service
Last Updated: July 12, 2026

1. Agreement and Scope
1.1 These Terms of Service form a legally binding agreement between you and the owner and operator of NovixLink.com and its related services. By registering an account, submitting an order, making a payment, renewing, or using any Service, you confirm that you have read, understood, and agreed to these Terms, the Acceptable Use Policy and Fair Use Policy, and any applicable product-page or written terms.
1.2 Special terms expressly stated on a product page, order page, Client Portal, or written quotation take priority over the general provisions of these Terms only for the Service to which those special terms apply.
1.3 The Acceptable Use Policy and Fair Use Policy primarily govern permitted use, resource usage, network restrictions, complaints, and enforcement. These Terms primarily govern accounts, product delivery, payment, refunds, support, data responsibility, and limitations of liability.
1.4 Nothing in these Terms excludes or limits any right that cannot legally be excluded or limited. If any provision is invalid or unenforceable, the remaining provisions will continue in effect.

2. Account and Service Responsibility
2.1 You must provide true, accurate, complete, and current account, contact, identity, and payment information. False, misleading, impersonated, or unverifiable information may result in order rejection, account restriction, or termination.
2.2 Each natural person may register, control, or actually use only one NovixLink account. Multiple accounts created or controlled through different email addresses, names, payment methods, devices, networks, contact details, business names, related persons, or other methods may be treated as related accounts belonging to the same natural person.
2.3 All related accounts belonging to the same natural person are combined for refund limits, promotional eligibility, IP replacements, risk controls, and other account policies. Creating another account does not restore eligibility that has already been used or restricted.
2.4 We may require verification of identity, contact information, payment methods, business relationships, or intended use. Failure to complete verification within a reasonable period may result in delayed delivery, order cancellation, or account restriction.
2.5 You must protect account passwords, server passwords, keys, and other credentials and are responsible for all activity under your account and Services, including activity by employees, partners, customers, end users, and authorized or unauthorized users.
2.6 Attacks, spam, scanning, complaints, or other external effects caused by weak passwords, software vulnerabilities, compromised panels, malware, leaked credentials, public proxies, or unauthorized third-party use remain your responsibility.
2.7 Unless expressly stated otherwise on a product page or in a written agreement, NovixLink VPS products are unmanaged Services. Our technical support is primarily limited to host hardware, node networking, virtualization platforms, and Client Portal functions.
2.8 You are responsible for the operating system, software, websites, code, panels, proxy applications, databases, security configuration, account permissions, and maintenance inside your VPS.
2.9 We may reasonably change nodes, hardware, IP addresses, routes, virtualization platforms, or technical implementation for maintenance, upgrades, incident response, capacity adjustments, network security, upstream changes, or compliance requirements.

3. Ticket Support and Communication Standards
3.1 NovixLink is headquartered in Toronto, Canada. Regular support hours are from 10:00 a.m. to 6:00 p.m. Toronto local time each day. Toronto observes EDT during daylight saving time and EST otherwise.
3.2 Formal tickets submitted during regular support hours will generally be handled within 24 hours.
3.3 Support staff are available on a rotating basis outside regular support hours. No specific response time is guaranteed for tickets submitted during these periods. Tickets will be handled based on their submission order, urgency, and the availability of the on-duty support team, and we will generally make reasonable efforts to respond within 24 hours.
3.4 The processing time stated above does not guarantee that the issue will be fully resolved within that period. Complex technical incidents, upstream investigations, hardware replacements, payment disputes, security incidents, abuse complaints, and other matters requiring further investigation may take longer to resolve.
3.5 These response and processing timeframes apply only to formal tickets submitted through the NovixLink Client Portal. Website live chat, social media, instant-messaging platforms, groups, and other third-party channels do not have guaranteed response times. Customers requiring consistent follow-up should submit a support ticket.
3.6 Website live chat and third-party support channels generally handle only pre-sales and sales-related inquiries. To prevent impersonation, account takeover, and information disclosure, technical issues, financial matters, billing issues, refund requests, server operations, IP replacements, and account changes must be submitted through a ticket after logging in to the Client Portal.
3.7 You must communicate with NovixLink, our support staff, technical staff, upstream providers, and partners in a reasonable, truthful, and respectful manner.
3.8 Insults, threats, harassment, discriminatory language, malicious message flooding, repeated meaningless tickets, false information, malicious complaints, threats against the platform or staff, and the use of chargeback, public-attack, or false-publicity threats as pressure are prohibited.
3.9 Serious or repeated communication misconduct may result in ticket closure, restricted support, suspension, termination, or refusal to continue providing Service. Services restricted or terminated for such misconduct are not eligible for refund.

4. IP Products and Delivery Standards
4.1 NovixLink IP products may include Datacenter IP, ISP Residential IP, ISP Broadband IP, and other network products expressly described on the applicable product page.
4.2 The delivery standard for ISP Residential IP is that the AS Type or as.type field shown by IPinfo.io at the time of first delivery is ISP or isp.
4.3 The delivery standard for ISP Broadband IP is that the AS Type or as.type field shown by IPinfo.io at the time of first delivery is ISP or isp, and the organization associated with the ASN actually operates fixed broadband, home internet, or a similar residential broadband service for residential customers in the relevant country or market.
4.4 For ISP Residential IP and ISP Broadband IP, country, region, city, organization name, and other database geolocation information are determined using the IPinfo.io result at the time of first delivery. We will make reasonable efforts to maintain database information so that it reflects the actual service location, but we do not control third-party database update times.
4.5 Results from other IP lookup websites, databases, and risk platforms are for reference only and are not a basis for claiming product mismatch, requesting a refund, or seeking compensation.
4.6 Under no circumstances does NovixLink guarantee any fraud value, risk value, trust score, abuse score, platform account approval rate, unlocking result, or similar third-party result.
4.7 For Datacenter IP, we do not guarantee IP classification, database geolocation, historical records, risk scores, blacklist status, or third-party platform classification.
4.8 Whether a product meets its delivery standard is determined using the first-delivery lookup result, system records, and other verifiable information. NovixLink will make a reasonable determination using those records, which will be used for product classification and internal dispute review.
4.9 A database update, reclassification, or data change occurring after delivery is not an initial delivery failure and does not automatically create a refund, replacement, or compensation right.
4.10 Access quality may be affected by your location, local carrier, cross-border routing, regional network policies, congestion, and third-party network conditions. Unless expressly promised on a product page, we do not guarantee long-term access quality in a particular region, carrier, website, or platform.
4.11 If a product page expressly promises access from a particular region at first delivery, but the IP is already blocked by that region’s firewall when first delivered, you must submit a ticket within 24 hours of purchase and before substantial use. We may first repair the issue, replace the IP, or provide an equivalent resource. If no reasonable solution is available, Section 6 may apply.
4.12 If an IP was accessible at first delivery but is later newly blocked, restricted, or blacklisted after delivery or use, the event is not an initial delivery failure and is not eligible for refund.

5. Payment, Renewal, and Cancellation
5.1 You must pay all fees by the dates stated on your order and invoice. Taxes, payment-channel charges, exchange-rate differences, banking charges, and special-service fees may be listed separately at checkout or on the invoice.
5.2 Where automatic renewal is available, you may enable or disable it in the Client Portal. A failed automatic payment, disabled automatic renewal, or failure to pay a renewal invoice does not remove your responsibility to renew on time.
5.3 A Service may be suspended after expiration. If payment is not completed after suspension, the server, IP address, data, and other resources may be deleted, released, or reassigned and may not be recoverable. Any grace period or deletion schedule is subject to the Client Portal, product page, or system notice.
5.4 You may request end-of-term cancellation or immediate cancellation through the Client Portal. Immediate cancellation immediately deletes the VPS, data, IP address, and related resources, and the control panel provides notice that the action does not result in a refund. Once confirmed, the action is treated as voluntary abandonment of the remaining Service and data.
5.5 You are responsible for creating backups and completing migration before cancellation, expiration, suspension, or termination.
5.6 If there is a chargeback, payment dispute, fraudulent payment, unauthorized payment method, false identity, refund abuse, account-credit abuse, or invoice circumvention risk, we may suspend the Service, freeze the account, require verification, recover unpaid amounts, terminate the account, or refuse a refund.

6. Refund Policy
6.1 Unless expressly marked non-refundable, the general 24-hour refund policy applies only to newly purchased Datacenter IP and ISP Residential IP Services. Refund requests must be submitted through a formal ticket after logging in to the Client Portal.
6.2 A general 24-hour refund request must satisfy all of the following conditions:
6.2.1 The refund ticket is submitted within 24 hours from the order payment time and total traffic usage does not exceed 10GB;
6.2.2 The Service has not been involved in unlawful activity, abuse, policy violations, a server-security incident, a complaint, a copyright complaint, an upstream notice, a law-enforcement notice, or a regulatory notice;
6.2.3 The assigned IP has not been newly blocked or newly added to a public or commercial blacklist after delivery;
6.2.4 You have not requested an IP replacement, IP-range replacement, resource redelivery, or material order adjustment; and
6.2.5 You have not selected immediate cancellation, initiated a chargeback or payment dispute, or otherwise bypassed the ticket-based refund process, and you stop using the Service after submitting the refund request.
6.3 Each natural person and all related accounts belonging to that person may receive only one lifetime refund to the original payment method. This eligibility is not restored by changing accounts, email addresses, payment methods, or purchasing another Service.
6.4 Each natural person and all related accounts may receive no more than one refund as NovixLink account credit during each calendar month. Calendar months are calculated using Toronto local time, and unused eligibility does not carry forward.
6.5 After the single original-payment-method refund has been used, a later eligible order may only be refunded as account credit if the monthly account-credit refund eligibility has not already been used.
6.6 Account credit may be used to provision new VPS Services or pay NovixLink invoices. It cannot be withdrawn, transferred, sold, exchanged for cash, or later returned to an original payment method.
6.7 These limits are intended to prevent IP resources from being repeatedly provisioned, tested, abused, contaminated, or blacklisted before a refund is requested.
6.8 Every approved refund, whether returned to the original payment method or issued as account credit, is subject to a one-time CAD $1 refund processing fee. Depending on the original payment method and payment gateway, we also reserve the right to deduct a payment-gateway fee equal to 5% of the original payment amount. Total deductions will not exceed the otherwise refundable amount.
6.9 The following Services and fees are not generally refundable:
6.9.1 ISP Broadband IP;
6.9.2 Renewal invoices, account-credit top-ups, delivered software licences, dedicated servers, custom services, special resource reservations, and Services expressly marked non-refundable;
6.9.3 Managed Setup, one-time setup, migration, installation, environment deployment, system configuration, and other manual services after processing has started;
6.9.4 Services restricted, suspended, or terminated because of violations, abuse, complaints, blacklisting, fraudulent payment, chargebacks, account risk, or communication misconduct; and
6.9.5 Services deleted after immediate cancellation.
6.10 Managed Setup, one-time setup, migration, installation, environment deployment, system configuration, and other manual services may be refunded if our staff have not started processing the request. Once a staff member begins procurement, configuration, installation, migration, deployment, system access, or related work, the fee becomes non-refundable whether or not the work has been fully completed.
6.11 For an otherwise eligible Service, if one of the following initial delivery issues is reported within 24 hours of purchase, we may first repair the issue, replace the IP, or provide an equivalent resource. If no reasonable solution is available, we may approve a refund:
6.11.1 A NovixLink-side host, node network, virtualization platform, or Client Portal failure makes the Service completely unusable;
6.11.2 The AS Type or as.type field shown by IPinfo.io for ISP Residential IP is not ISP or isp at first delivery;
6.11.3 A database country or region expressly promised on the product page does not match the IPinfo.io result at first delivery; or
6.11.4 A product page expressly promises access from a particular region, but the IP is already blocked by that region’s firewall at first delivery and the issue cannot reasonably be resolved.
6.12 City-level geolocation, postal codes, results from other lookup platforms, fraud values, risk scores, third-party platform classification, local speed tests, cross-border network performance, and business results are not product-delivery failures. An otherwise eligible order may still use the general refund policy if all refund conditions and frequency limits are satisfied.
6.13 Payments made using cryptocurrency, on-chain digital assets, account credit, or another method that cannot be reversed to the original source may only be refunded as NovixLink account credit.
6.14 A refund request does not become a refund commitment until reviewed and approved by NovixLink. Posting time after issuance is controlled by the applicable bank, card issuer, or payment provider.
6.15 This Refund Policy does not limit any refund, cancellation, or other statutory right that cannot be excluded under applicable law.

7. Data, Suspension, and Termination
7.1 You are responsible for maintaining and verifying independent backups of important data. NovixLink may use basic storage protection, snapshots, or disaster-recovery measures, but these measures do not constitute a recovery guarantee unless you purchase a Service expressly described as a backup service.
7.2 If you violate these Terms or the Acceptable Use Policy and Fair Use Policy, we may require remediation, rate limit, restrict connections, block ports, suspend networking, suspend or terminate the Service, release IP addresses, remove violating content, delete servers, or freeze the account.
7.3 For serious, urgent, or continuing violations involving attacks, fraud, phishing, malware, spam, botnets, major complaints, or network-security risk, we may take immediate action without prior notice.
7.4 Services restricted, suspended, or terminated because of user conduct, account risk, server-security issues, complaints, abuse, fraud, chargebacks, non-payment, or communication misconduct are not eligible for refund.
7.5 If NovixLink terminates an otherwise refundable recurring Service solely because of our own business or resource adjustment, and not because of user conduct, risk, regulatory requirements, or upstream requirements, we may refund the unused prepaid value. Non-refundable products, manual-service fees, and one-time fees are excluded.
7.6 We have no obligation to retain user data, IP addresses, or other resources after a Service is deleted, cancelled, or terminated.
7.7 We may retain records reasonably necessary for complaints, payment disputes, security incidents, and violations and may provide relevant information to upstream providers, data centres, payment institutions, dispute-resolution bodies, law-enforcement authorities, or regulators to the extent permitted by law.

8. Disclaimers, Limitation of Liability, and Indemnification
8.1 The Service is provided on an “as is” and “as available” basis. Except for commitments expressly stated on a product page or in a written agreement, we do not guarantee continuous availability, error-free operation, or fitness for a particular purpose.
8.2 Internet Services may be affected by maintenance, network attacks, hardware failures, power failures, routing changes, data-centre events, upstream providers, and other third parties. We will make reasonable efforts to maintain and restore the Service but do not guarantee that every issue can be prevented or immediately resolved.
8.3 You are responsible for determining whether the Service is suitable for your business, technical, security, and compliance requirements. NovixLink does not guarantee business revenue, third-party platform results, account status, data value, or commercial outcomes.
8.4 To the maximum extent permitted by law, NovixLink is not liable for loss of profit, revenue, business, customers, data, goodwill, replacement-service costs, or other indirect, incidental, special, or consequential loss.
8.5 To the maximum extent permitted by law, NovixLink’s total aggregate liability for any event, order, or claim will not exceed the amount actually paid for the affected Service during the three months immediately before the event. For a Service used for less than three months, liability will not exceed the amount actually paid for that Service.
8.6 You are responsible for your account, servers, content, software, business, data processing, end users, and traffic originating from the Service.
8.7 To the extent permitted by law, you agree to compensate and hold harmless NovixLink, its affiliates, employees, contractors, and upstream providers from reasonable losses, claims, investigations, penalties, and legal costs arising from your use of the Service, your content, your violation of these Terms or applicable law, your infringement of third-party rights, or the conduct of your end users.
8.8 If your conduct causes a data centre, carrier, IP provider, payment institution, complainant, or other third party to charge NovixLink a fee, penalty, or remediation cost, we may recover reasonably supported related costs from you.
8.9 We are not liable for delay, interruption, or inability to perform caused by events outside NovixLink’s reasonable control, including natural disasters, war, civil events, government action, power or internet failures, data-centre incidents, network attacks, legal changes, and upstream-provider actions.

9. Governing Law and Amendments
9.1 These Terms are governed by the laws of Canada and the Province of Ontario. Unless applicable law requires another jurisdiction, disputes will be submitted to a court with jurisdiction in Toronto, Ontario, Canada.
9.2 You may not transfer an account, Service, or rights under this Agreement without written consent from NovixLink.
9.3 We may update these Terms for business, compliance, risk-control, technical, security, or service-related reasons and may provide notice through the Last Updated date, a website announcement, Client Portal notice, or email.
9.4 Continued purchase, renewal, or use of the Service after an update becomes effective constitutes acceptance of the updated Terms.
9.5 For a matter not expressly addressed by these Terms, NovixLink may make a reasonable interpretation based on the purpose of the Terms, the product description, delivery records, and reasonable industry practice, without limiting any right that cannot be excluded under applicable law.
9.6 These Terms, the Acceptable Use Policy and Fair Use Policy, applicable product pages, and any special written agreement between the parties constitute the complete agreement concerning the Service.
9.7 A failure by NovixLink to immediately enforce a right under these Terms does not waive that right.
NovixLink Acceptable Use Policy and Fair Use Policy
Last Updated: July 12, 2026

This Policy forms part of the NovixLink Terms of Service and applies to VPS, shared hosting, dedicated servers, network and IP products, and add-on services provided by NovixLink.

1. Basic Use Obligations
1.1 You may use the Service only for lawful purposes and must comply with applicable laws of Canada, the server location, your location, and any relevant target jurisdiction.
1.2 You must require employees, partners, customers, end users, and other persons with access to the Service to comply with this Policy. A violation by an end user is treated as a violation by the account holder.
1.3 You must maintain reasonable security measures, including installing updates, correcting known vulnerabilities, using strong passwords or keys, restricting management ports, disabling unnecessary services, and preventing public access to proxies, panels, or accounts.
1.4 Server compromise, malware infection, leaked keys, or unauthorized third-party use does not remove your responsibility for attacks, spam, scanning, complaints, blacklisting, or other violations originating from the Service.
1.5 You may not circumvent port, traffic, resource, security, identity-verification, or account restrictions imposed by NovixLink.

2. Fair Use and Network Restrictions
2.1 Unless expressly described as dedicated, VPS compute, storage, and network infrastructure is generally shared among multiple users. Reasonable short-term burst usage is allowed, but long-term or sustained usage materially exceeding normal levels is prohibited.
2.2 Unless otherwise stated on a product page or agreed in writing, listed CPU cores, network-port speed, disk performance, and other shared resources do not constitute a guarantee of continuous full-load performance.
2.3 Prohibited resource usage includes sustained high CPU use, sustained high disk I/O, abnormal connection counts, abnormal packet rates, continuous full-speed traffic, storage stress testing, benchmarking, mining, traffic exchange, artificial traffic generation, video idling, large-scale scraping, and other activity that materially affects the platform or other users.
2.4 Multiple packet transmission, duplicate packet transmission, forged response packets, abnormal congestion control, non-standard network acceleration, and other methods that may cause congestion, packet loss, resource contention, or platform instability are prohibited.
2.5 We may determine unreasonable use based on host load, network usage, disk I/O, connection count, packet rate, and actual impact on other users and may rate limit, reduce priority, restrict connections, suspend, or terminate the Service.
2.6 For metered Services or Services with a monthly traffic allowance, network access may be disconnected, limited, or suspended when the allowance is exhausted. Traffic usage is determined by the NovixLink metering system, and unused traffic does not carry forward or accumulate unless expressly stated otherwise.
2.7 To reduce spam, port scanning, brute-force activity, malware, complaints, and IP-blacklist risk, NovixLink may restrict outbound ports, protocols, connection counts, or packet rates.
2.8 Restrictions on outbound ports 22, 25, and 2525 are mandatory security controls, cannot be removed, and are not eligible for unblocking through a support ticket.
2.9 You may not circumvent port restrictions through forwarding, encapsulation, tunnelling, relaying, port mapping, alternative destination ports, or another method.
2.10 We may add, modify, or expand other network restrictions based on complaints, security risk, IP reputation, or upstream requirements.

3. Prohibited Uses
3.1 You may not use, assist, host, or permit the Service for fraud, phishing, money laundering, unlawful gambling, identity theft, fraudulent payments, malicious redirects, social-engineering attacks, or other deceptive activity.
3.2 You may not host, distribute, operate, or control malware, Trojans, ransomware, botnets, backdoors, malicious remote-control programs, credential-stealing tools, command-and-control servers, or other harmful software.
3.3 Denial-of-service attacks, traffic amplification, network intrusion, vulnerability exploitation, password brute forcing, credential stuffing, sniffing, address spoofing, routing deception, and unauthorized access to any computer, account, network, or data are prohibited.
3.4 Large-scale port scanning, vulnerability scanning, service probing, bulk login testing, bulk proxy testing, and other automated activity against third-party networks or the public internet that may produce attack indicators, complaints, or security risks are prohibited.
3.5 Spam, mail bombing, forged email, phishing email, and the sending, forwarding, hosting, delivery, or facilitation of such messages are prohibited.
3.6 Illegal or harmful content, copyright, trademark, or other intellectual-property infringement, privacy violations, unlawful collection or sale of personal information, and content or services prohibited by law are prohibited.
3.7 Abnormal crawlers, large-scale scraping, traffic mining, artificial traffic exchange, advertising fraud, false clicks, artificial views, voting manipulation, bulk registrations, bulk account farming, and other automated activity that creates abnormal load or deceptive data for a third party are prohibited.
3.8 You may not use nested virtualization, emulators, container abuse, multiple accounts, resource splitting, or another method to circumvent product, resource, account, refund, or platform risk-control restrictions.
3.9 You may not use the Service to infringe third-party rights, violate upstream-provider or data-centre rules, or create a material legal, security, or reputation risk for NovixLink, an upstream provider, a data centre, a carrier, or an IP resource.

4. Proxies, Tunnels, and Special IP Products
4.1 Public proxies, open proxies, proxies without access control, proxy pools, shared proxies, anonymous exits, public forwarding, public tunnels, bulk exits, or jump-host services offered to unspecified third parties are prohibited unless NovixLink gives prior written authorization.
4.2 You may operate a private proxy or secure tunnel for yourself, internal employees, or a limited number of specifically authorized users if effective authentication, access controls, and reasonable security measures are maintained.
4.3 A private proxy or secure tunnel may not be publicly shared, sold to unspecified users, packaged as a proxy pool, used as a bulk anonymous exit, or made available to uncontrolled third parties.
4.4 ISP Residential IP and ISP Broadband IP may not be used as public proxy pools, public proxy landing nodes, bulk account-registration infrastructure, fraudulent account-operation infrastructure, public anonymous exits, unauthorized account-management infrastructure, or another high-risk use likely to generate complaints or damage IP reputation.
4.5 You may not resell, sublease, or provide a NovixLink Service to a third party as an independent hosting, proxy, network, or computing service unless expressly permitted by the product page or authorized by NovixLink in writing.

5. Security Testing and Compromised Systems
5.1 Security testing is permitted only against systems and assets that you own or for which you have explicit authorization and only where the testing does not affect NovixLink, shared infrastructure, other users, or unrelated third parties.
5.2 Unauthorized scanning, penetration testing, brute-force testing, vulnerability exploitation, or destructive testing against third-party assets is prohibited. A research, educational, or security purpose does not replace valid authorization.
5.3 Stress testing, load testing, security testing, or network experiments likely to create large numbers of connections, high packet rates, high traffic, high CPU usage, or high disk load require prior written approval from NovixLink.
5.4 If a Service is compromised or accessed without authorization, you must immediately stop the risk, change passwords and keys, correct vulnerabilities, and complete any reinstall, cleanup, port closure, or other remediation required by us.
5.5 If you cannot demonstrate within the required period that the risk has been removed, we may continue the suspension, require a reinstall, or terminate the Service.

6. Abuse, Copyright, and DMCA Complaints
6.1 Abuse, spam, network attacks, malware, copyright, trademark, DMCA, and other third-party complaints must be sent to abuse@novixlink.com.
6.2 A complaint should include the complainant’s identity and contact information, the relevant IP address or domain, event time and time zone, a description of the alleged conduct, and verifiable logs, screenshots, email headers, URLs, evidence of rights, or other supporting material.
6.3 A complaint submitted on behalf of another party or rights holder should state the basis of authorization. A copyright or DMCA complaint should identify the protected work, the location of the allegedly infringing material, and the basis of the complaint.
6.4 Incomplete or unverifiable complaints, complaints without timestamps, or complaints that do not identify the relevant resource may require additional information before processing.
6.5 To investigate and resolve a complaint, we may provide the complaint, evidence, and necessary contact information to the relevant user, upstream provider, data centre, law-enforcement authority, or another party with a reasonable need for the information.
6.6 After receiving a credible complaint, we may temporarily restrict ports, disconnect networking, suspend the Service, preserve logs, or take other necessary measures during the investigation.
6.7 NovixLink is not responsible for making a final legal determination in a complex copyright, trademark, contractual, or ownership dispute and may require additional evidence of rights, a court order, or a law-enforcement document.

7. Enforcement and Appeals
7.1 Depending on the nature, severity, duration, complaint history, and actual risk of a violation, we may issue a warning, require remediation, rate limit, restrict connections, block ports, disconnect networking, suspend or terminate the Service, release IP addresses, remove violating content, or freeze the account.
7.2 Attacks, fraud, phishing, malware, botnets, spam, major complaints, continuing violations, clearly unlawful activity, or conduct presenting an immediate risk to networks or third parties may result in immediate suspension or termination without prior notice.
7.3 Refunds and unused fees for Services restricted, suspended, or terminated under this Policy are handled under the NovixLink Terms of Service. Serious, repeated, or high-risk violations are not eligible for refund.
7.4 You may be responsible for complaints, blacklisting, manual review, upstream penalties, legal costs, and other additional costs caused by your use, server compromise, or inadequate security measures.
7.5 After receiving a complaint or restriction, you may not continue the same prohibited activity or avoid remediation by changing ports, IP addresses, systems, accounts, nodes, or purchasing another Service.
7.6 If you believe an enforcement action was based on a factual error, you may submit an appeal with supporting evidence through a ticket after logging in to the Client Portal. Submission of an appeal does not automatically restore the Service or prevent necessary risk controls during the investigation.

8. Amendments
8.1 Accounts, support, payment, refunds, renewal, data responsibility, limitation of liability, and termination are governed by the NovixLink Terms of Service.
8.2 We may update this Policy because of legal requirements, upstream policies, security risks, technical changes, or business adjustments and may provide notice through the Last Updated date, a website announcement, Client Portal notice, or email.
8.3 Continued purchase, renewal, or use of the Service after an update becomes effective constitutes acceptance of the updated Policy.
NovixLink Affiliate Policy
1. Commissions and Calculation
1.1 We offer a recurring 15% commission on orders placed by new users who sign up through your referral link.
1.2 Commissions will be automatically settled into your affiliate account 7 calendar days after a qualifying order is placed and become available for withdrawal once the minimum withdrawal threshold is met.
1.3 Commissions are void for any orders that are refunded, chargebacked, frozen due to disputes, or deemed fraudulent.
1.4 Commission tracking relies on cookies. If an invited user clears their browser cookies before placing an order, commissions may not be accurately calculated.

2. Withdrawals and Payment Methods
2.1 Minimum withdrawal amount: CAD 10.
2.2 We prioritize PayPal for payments.
2.3 We reserve the right to request Wire Transfer details for payment when necessary.
2.4 Withdrawal requests cannot specify payment methods; payments will be processed via either PayPal or Wire Transfer.
2.5 All withdrawal requests must be submitted via a support ticket to our Sales Department. Monitor ticket updates closely and promptly provide any requested information to avoid delays.

3. Fraud and Forbidden Practices
The following are strictly prohibited and will result in account termination and forfeiture of unpaid commissions:
Fake registrations/clicks, non-natural traffic, cookie stuffing, or any artificial boosting;
Self-referrals, multi-accounting from the same IP/device/payment profile;
Posting affiliate links via unsolicited emails/DMs or harassment-style promotion; 
Impersonating NovixLink or using confusing branding to imply official affiliation; 
Offering cash-back or improper monetary incentives to force clicks/orders. 

4. Review and Adjustments
We may review your traffic sources at any time. If the source cannot be reasonably verified, we may deny withdrawals or void commissions. We may adjust commission rates prospectively due to business needs.

NovixLink is a leading U.S. residential network provider founded n Toronto. We provide stable, high-speed, clean and native ISP residential network solutions for small businesses and individuals operating social media and e-commerce accounts targeting American customers, helping to drive business growth with secure connection.

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