Novix Link Privacy Policy
Last Updated: November 20, 2025
1. Introduction
This Privacy Policy explains how NovixLink collects, uses, protects, and discloses your personal information through NovixLink.com and related services (collectively, the “Services”). We handle your data in a transparent and responsible manner. By using our Services, you consent to the practices described here.
2. Information We Collect
We follow a data-minimization principle and collect only what is necessary to provide and improve the Services.
2.1 Information You Provide
Account Information: such as your name/display name, email address, contact address, phone number, and company name (if applicable).
Order/Service Information: plan type, configuration, billing cycle, invoice details, tax information (if applicable).
Payment Information: payments are processed by third-party processors (e.g., Stripe, OTT Pay, PayPal). We do not store full card numbers or CVVs, but may retain essential transaction records (transaction ID, amount, time, currency, payment status).
Communications: records of tickets, emails, and other communications sent to us (e.g., Support@novixlink.com / Abuse@novixlink.com).
Compliance/Verification (if applicable): additional details needed for fraud prevention or legal/upstream compliance.
2.2 Information Collected Automatically
Usage & Device Logs: IP address, browser type, OS, access times, pages viewed, clicks, session identifiers, error/performance logs, and security/fraud-prevention logs.
Cookies and Similar Technologies:
Essential cookies for login, session continuity, and security.
Preference cookies to remember language/region/UI settings.
Analytics cookies to measure traffic and improve the site, possibly provided by third-party analytics tools.
You can disable or delete cookies in your browser. Disabling non-essential cookies will not prevent purchases but may reduce personalization.
2.3 Information From Third Parties
Where permitted by law, we may receive risk or fraud-related signals from payment/fraud-prevention providers, used only for security and compliance.
3. How We Use Your Information
We use personal information only for legitimate, necessary, service-related purposes:
Provide and Maintain Services: account creation/management, service delivery, billing, renewals.
Customer Support: responding to inquiries and tickets.
Service Communications: operational notices, maintenance alerts, billing reminders, and security updates.
Marketing (Opt-out Available): sending promotions or product updates where consent is required/obtained. You may unsubscribe at any time; we process opt-outs within 10 business days.
Security and Fraud Prevention: detecting and preventing abuse, intrusions, spam, chargebacks, and fraudulent activities.
Legal Compliance: meeting tax, accounting, regulatory, or lawful enforcement requests.
4. Consent and Withdrawal
We generally collect and use personal information with your express or implied consent. You may withdraw consent for marketing or non-essential processing through the client portal or by contacting our Privacy Officer. Withdrawal does not affect prior lawful processing and may limit certain Services.
5. Sharing and Disclosure
We do not sell your personal information. We share or disclose it only when necessary:
Service Providers: minimal necessary data may be shared with payment processors, data centers/upstream networks, ticketing/email systems, analytics, and security/fraud-prevention vendors. They may use it only to provide services to us and must apply reasonable safeguards.
Legal Requirements: when required by law, court order, or valid government request.
Business Transfers: in mergers, acquisitions, asset sales, or reorganizations, personal data may transfer as part of the transaction, with protections no less than this Policy.
6. Cross-Border Processing
Our infrastructure and partners may be located in Canada, the United States, or other jurisdictions. Your personal information may be collected, stored, and processed in those locations and may be subject to local laws, including lawful access requests. We use reasonable measures to ensure appropriate protection for cross-border processing.
7. Data Security
We use industry-standard technical and organizational safeguards, including HTTPS/SSL encryption, access controls, least-privilege permissions, logging/audits, and risk monitoring. No system is 100% secure.
7.1 Security Incident Notice
If a security incident creates a real risk of significant harm, we will take remedial steps and notify regulators and affected users where legally required.
8. Data Retention and Disposal
We retain personal information only as long as needed for the purposes described or as required by law. Typical retention standards:
Account data: for the life of the account; up to 2 years after closure for disputes/audits where permitted.
Billing/payment records: typically 6–7 years for tax/accounting.
Support/communications: typically 24 months for service quality and dispute resolution.
Access/security logs: typically 90–180 days for security and fraud prevention.
After retention ends, we securely delete or irreversibly anonymize the data.
9. Your Privacy Rights
Depending on your jurisdiction, you may have rights to:
Access your personal information.
Correct inaccurate or incomplete information.
Delete information in certain circumstances.
Withdraw consent for specific processing.
Data portability (where applicable): receive your provided data in a structured, commonly used format.
Restrict/Object (where applicable): request restriction or object to certain processing.
You can manage some information in the client portal or contact our Privacy Officer/Support. We may verify your identity before fulfilling requests.
10. Children’s Privacy
Our Services are not directed to minors, and we do not knowingly collect personal information from minors. If we learn we have collected such data, we will delete it promptly.
11. Changes to This Policy
We may update this Policy from time to time. Updates will be posted on this page with a revised “Last Updated” date. Continued use of the Services means you accept the updated Policy.
12. Contact Us
Privacy Officer
Email: Abuse@novixlink.com
Support Email: Support@novixlink.com
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